1. Uptime Commitment
Mavens Radiant Technologies guarantees a 99.99% monthly uptime percentage for all enterprise-tier infrastructure and AI services. This commitment ensures that your mission-critical applications remain highly available and responsive to your global user base.
2. Support Response Times
Our dedicated engineering support teams are available 24/7/365. For critical (Severity 1) issues, we guarantee an initial response time of 15 minutes and continuous, uninterrupted engagement until the incident is fully resolved and post-mortem analysis is delivered.
3. Security & Compliance
All enterprise deployments are rigorously monitored and adhere to SOC 2 Type II, ISO 27001, and GDPR standards. In the event of a security anomaly, our automated defense systems engage immediately, and our security operations center (SOC) provides full transparency and reporting within 1 hour.
4. Performance Metrics
API latency and AI model inference times are closely monitored. We commit to a p99 latency of less than 200ms for standard text-generation models, ensuring that downstream applications powered by Mavens Radiant maintain a fluid and responsive user experience.
Need a custom SLA?
We understand that enterprise requirements vary. If you require specialized compliance or more stringent performance guarantees, our solutions architecture team is ready to design a custom agreement for you.